In RedTrack, we value communication and feedback above everything.
Here are the ways you can receive help:
- E-mailing us at firstname.lastname@example.org
This is the main channel and it is available for all our clients. We operate 9 AM - 7 PM (GMT+3) during the business days. SLA for a ticket resolution (not just for the first reply but for solving your problem) is 24 hours. This means you will get the first reply in several hours as the maximum (however, we try to be really fast as we care about our client's experience with the product).
Chat is available inside the app and can be used by our trial (we know how difficult it may be to start and to understand how everything works), pro and business clients.
- Personal Account Manager is available for business clients. You will get your personal manager assistance in the most convenient way for you.
- Onboarding session - available for our paid users. Screen sharing onboarding sessions with our experts is the easiest way to get the most out of your tracker.
- Telegram channel - be the first to learn about updates, new features and promotions. Discuss industry news and our tracking solution with other users as well as our experts.
- Social networks - whether you’re a Facebook or a Twitter person, we are part of your favourite network. Join our Facebook group or follow us on Twitter to never lose contact.
We are always happy to hear from you and will do our best to get back to you as soon as possible.