Perform the following actions:
Go to Logs / Postbacks and check if there are fresh postbacks that correlate with your conversions:
1. If there are none - please check your campaign settings.
- if there is a postback URL - we have a bug, let us know about it email@example.com
- if there is no postback URL - please add it.
2. If postbacks are in place - please check two things:
- Leftmost column - ref_id - please make sure it has the data. If it has not data - it is a setup mistake or bug - we will handle it for you.
- Postback URL column - it should match the postback URL template and have ref_id filled in.
- If it is the case - just export the file, send it to your Traffic Source account manager and ask why there are no conversions.
- if this is not the case - it is a setup mistake or a bug - let us know about it firstname.lastname@example.org we will handle it for you.
Should you have any further questions, please contact email@example.com and our team will be happy to assist you. Happy tracking!